In a new global achievement, Dubai Electricity and Water Authority (DEWA) scored 100% in the International Digital Customer Experience Standard (IDCXS: 2022) certificate from the first assessment in the new global standard. DEWA is the first organisation
It looks like this was the result of either:
A mistyped address
A broken link on our site
A broken link on a search engine results page
A broken link on someone else s page
Some things to try:
Use the navigation menu at the top Most Read
Dubai: The Dubai Electricity and Water Authority (Dewa) announced that it has achieved the highest score worldwide of 99.7 per cent in the updated International Customer Experience Standard (ICXS2019) for the second consecutive year.
The certificate, provided by the International Customer Experience Institute, is an international standard to evaluate the customer service experience in large organisations. It aims to help organisations manage and improve their customer experience and upgrade the quality of their services.
Despite the challenges posed by the global pandemic, Dewa has continued to achieve exceptional scores in the certification and ensure high levels of customer happiness. The first place worldwide in the ICXS reflects Dewa’s stellar customer service credentials locally and globally.