The MBTA’s little-publicized agreement with the startup accelerator MassChallenge produced virtually nothing of value for the T, nor did the agency keep records that could explain many of its decisions, the state inspector general’s office found.
Bad record keeping may have led to bias in MBTA Transit Police dispatch contract masslive.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from masslive.com Daily Mail and Mail on Sunday newspapers.
The MBTA paid millions over expected costs and failed to take any formal steps to monitor the performance of a company contracted to provide customer service.
State officials issued another report against MBTA leadership on Wednesday, claiming they spent millions more than anticipated for customer services with no metrics to track if those services improved ridership quality.