Infosys announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services.
Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning. It also brings up to 30 percent improvement in agent performance with training before operationalizing the contact center. Furthermore, Infosys Cortex drives up to 30 percent improvement in satisfaction for customers through intent prediction and self-service, along with up to 40 percent improve
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Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates
NEW YORK and TARTU & TALLINN, Estonia, Jan. 7, 2021 /PRNewswire/ Glia, a leading provider of
Digital Customer Service, today announced that it has raised $78 million in Series C funding, bringing Glia s total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia was advised in the transaction by Cooley LLP.
Glia (https://www.glia.com)Glia grew by more than 150% in 2020 as the pandemic forced businesses to reimagine how they guide and connect with customers in a digital world. The investment will allow Glia to meet the mounting demand for Digital Customer Service, scaling the category that it helped define. Glia plans to expand every department across its organization, with a focus on product development. In addition, the company is exploring strategic acquisitions.
Glia raises $78M for its integrated, hands-on, AI-based customer service platform TechCrunch 1/7/2021 Ingrid Lunden
The ongoing push for social distancing to slow the spread of Covid-19 has meant that more people than ever before are using internet-based services to get things done. And that is having a direct impact on digital customer service, which is seeing unprecedented traffic and demands when things are not running smoothly. Today, one of the startups that s built an interesting, very hands-on approach to addressing that problem is announcing a round of funding to expand its business.
Glia, which has built a platform that not only integrates and helps manage different customer support channels, but also provides tools to help agents proactively get into a customer s app or web page to help them find things or fix issues, is today announcing that it has picked up $78 million, a Series C. Dan Michaeli, the co-founder and CEO who is based out of New York
Glia raises $78M for its integrated, hands-on, AI-based customer service platform
The ongoing push for social distancing to slow the spread of COVID-19 has meant that more people than ever are using internet-based services to get things done. And that is having a direct impact on digital customer service, which is seeing unprecedented traffic and demands when things are not running smoothly. Today, one of the startups that’s built an interesting, very “hands-on” approach to addressing that problem is announcing a round of funding to expand its business.
Glia, which has built a platform that not only integrates and helps manage different customer support channels, but also provides tools to help agents proactively get into a customer’s app or web page to help them find things or fix issues, is today announcing that it has picked up $78 million in a Series C round of funding. Dan Michaeli, the co-founder and CEO who is based out of New York (the company has a substantial oper
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