Tata Communications , a global digital ecosystem enabler, today enhances its InstaCC™ platform with digital features to transform customer engagement of enterprises.
Iceland-based software company Advania has recently signed a “groundbreaking” agreement with Försäkringskassan, the Swedish Social Insurance Agency. The deal means that Advania will introduce a new information system to support the agency’s contact centre, which will entail telephony, email, chat and voice controlled self-services, amongst other related services.
Genesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service prnewswire.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from prnewswire.com Daily Mail and Mail on Sunday newspapers.