Verint Customer Engagement Platform Powers Interaction Recording Capabilities to Centrally Capture, Store, Retrieve and Analyze a Unique Range of Teams Communication Modes to Achieve Compliance and Total Quality.
Numonix IXCloud Certified as Microsoft Teams Solution
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One of the First Teams-Certified Interaction Recording Solutions
BOCA RATON, Fla., May 20, 2021 /PRNewswire/ Numonix, a developer of one of the most versatile interaction recording solutions for Unified Communication platforms, today announced that its IXCloud® solution has completed compliance recording certification for Microsoft Teams. Uniquely activated as a fully managed service while utilizing the flexibility of Microsoft Azure services, IXCloud is a fully managed compliance recording solution for Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. We are proud to announce that after rigorous testing and extensive evaluation, IXCloud is now certified for compliance recording for Microsoft Teams. In fact, it is one of the first certified compliance recording solutions for Teams, said Evan Kahan, COO of Numonix. Requ
ASC to Showcase Workforce Optimization Solutions at Mitel Next 2021
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Mitel Interaction Recording, Quality Management & Speech Analytics powered by ASC
Hösbach, February 17, 2021 – ASC Technologies AG is a Premier Sponsor at the Mitel Next 2021 event which takes place on 22nd to 25th of February. Mitel partners with ASC to deliver enterprise grade recording and WFO for its customers worldwide. At Mitel Next 2021, ASC will showcase its Interaction Recording, Quality Management, Coaching & Learning and Speech Analytics solutions. Mitel WFO powered by ASC is an integral part of Mitel’s Customer Experience Solutions offered across Mitel’s on-site and cloud communications solutions, namely MiCloud Flex and MiCloud Connect. In a keynote session, ASC will be presenting how to empower employees with Mitel WFO solutions that are proven to improve both the efficiency of the organization as well as the quality of the customer experience.