Chatbots are driving us all nuts. So when delivery firm DPD’s bot went off the rails last week, telling a frustrated customer that it was a “useless chatbot” and calling DPD the “worst delivery firm in the world,” it unsurprisingly struck a chord.
A survey last week revealed customer satisfaction is at its lowest point since 2015. But there are sparks of light amid the misery suffered by so many readers
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