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Third of service workers consider quitting because of abusive customers

An open letter to the policing minister signed by more than 55 leading businesses has called for better recording and reporting of crime statistics.

United kingdomJo causonChris philpSuella bravermanJohn lewisOlivia blakeOffice for national statisticsInstitute of customer serviceGreen partyCustomer servicePost officeHome secretary suella bravermanBaroness bennet

Retail crime wave blights the High Street

A survey of shop staff by the Retail Trust is the latest tranche of figures that shine a light on a retail crime wave blighting the High Street.

United kingdomRyan mcdonnellTom athronJohn lewisInstitute of customer serviceFortnum masonCrown prosecution serviceGrowth commissionRetail trustCustomer serviceGrowth budgetAutumn statement

Third of shop staff could quit jobs after assaults and abuse

More than 55 of Britain s bosses have signed an open letter to the Government demanding action to protect their staff amid a surge in verbal and physical attacks.

United kingdomDavid woodChris philpOlivia blakeJo causonGiles hurleySimon robertsPhilip daviesParty parliamentary group on customer serviceInstitute of customer serviceCrown prosecution serviceGreen partyPost officeNick readCustomer serviceFile photo

Key customer service skills for exceptional customer experience

Customer service is indispensable if you want to retain customers. Benjamin Salisbury breaks down the best practices you need to woo your clients.

United kingdomMollie newtonBenjamin salisburyInstitute of customer serviceUnited kingdom customer satisfaction indexCustomer serviceHannah stringerMarketing directorHoliday fixerBritt marie monksMarie monksEnvironment analyst

Industry customer satisfaction on the rise

Overall customer satisfaction in the insurance sector has increased over the past year, according to the UK Customer Satisfaction Index.

United kingdomJo causonInstitute of customer serviceUnited kingdom customer satisfactionCustomer service

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