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LEXINGTON, Ky. (April 29, 2021) University of Kentucky Information Technology Services (ITS) has turned on a new feature within the Duo app called Duo Instant Restore. This feature will allow students, faculty and staff to transfer a Duo account to a new phone themselves. The Duo app is used for Two-Factor Log-In at UK, which adds an extra layer of security to UK resources like myUK, Microsoft 365, Palo Alto GlobalProtect VPN client and more.
In order to use Duo Instant Restore, it is important that you follow the steps to turn on the feature before you get a new phone. See How do I set up Duo Instant Restore on my iOS device? and How do I set up Duo Instant Restore on my Android device? for steps on how to set up the feature. Once set up, customers can easily transfer their Duo accounts over. It is worth noting, however, that Android customers must have both their new phone and old phone in hand to make the transfer work.