By Soko Directory Team / Published February 1, 2021 | 8:20 am KEY POINTS
90 percent of banking services at Credit Bank are done via mobile.
Credit Bank has been named best Tier 3 Bank, 2020, according to a new customer survey. The Customer Satisfaction Survey, conducted by the Kenya Bankers Association during the pandemic, gauged Kenyan banks’ adoption of digital banking.
For the third year running, Credit Bank received recognition as the Best in Customer Responsiveness and Digital Experience.
Judith Wanjala, Credit Bank’s Customer Experience Manager, expressed the bank’s appreciation to its customers for the vote of confidence in Credit Bank despite the difficult operating environment occasioned by the pandemic.
Monica Chege, Credit Bank s Senior Manager, Marketing and Communications (left), and Credit Bank s Contact Centre and Customer Experience Manager, Judith Wanjala (centre), receive the 1st Place - Best in Tier 3 certificate Kenya Bankers Association s CEO, Dr Habil Olaka, during the unveiling of KBAs Customer Satisfaction Survey.
Credit Bank plc has been named best Tier 3 Bank, 2020, according to a new customer survey. The Customer Satisfaction Survey, conducted by the Kenya Bankers Association during the pandemic, gauged Kenyan banks’ adoption of digital banking.
For the third year running, Credit Bank received recognition as the Best in Customer Responsiveness and Digital Experience.
Judith Wanjala, Credit Bank’s Customer Experience Manager, expressed the bank’s appreciation to its customers for the vote of confidence in Credit Bank despite the difficult operating environment occasioned by the pandemic.