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Use of the latest technology is a proven way of facilitating efficient hotel operation. While it is true that the hospitality industry makes leaps in technology innovation, the fact remains that the adoption of technology is still blocked by legacy infrastructure. This article offers an overview of the impact the latest Information Technology has on hotel operations as well as how infrastructure limitations may stall industry growth and reduce sustainability by blocking such new technologies. This article also includes an overview of IT vendors’ leverage on limitations imposed by legacy IT infrastructure in hotels.