Indian customers are highly demanding, and violence is a unique approach to service. High-paying Indian customers often feel like masters, while those doing the service are servants. However, when they try to raise their voices in foreign situations, they are made to feel like servants. This can lead to meek acceptance of service. For example, an Indian business class customer on a delayed flight between Houston and New York was treated poorly by the flight attendant.
A man on board a Delhi-Goa IndiGo flight service, where a male passenger assaulted the captain for announcing a fresh delay, shared a first-hand account of the incident on Monday.
In a distressing incident that highlights the importance of passenger safety, a woman traveling on an IndiGo flight from Mumbai to Guwahati shared her harrowing experience of alleged sexual harassment by a co-passenger.