The family sought help from the ground staff of Indigo as well as the airport team, but they failed to assist them and did not provide a wheelchair., Bengaluru News, Times Now
After following the due process, DGCA has ruled that the "handling of the special child by the Indigo ground staff was deficient and ended up exacerbating the situation."
The incident has got Indigo into a lot of controversies and has landed them in trouble with the DGCA, resulting in the aviation authority imposing a financial fine on the airline.