from cbs s nikki battiste. reporter: ticketmaster has become more like ticket mess for die hard taylor swift fans. lindsey rutland tried to buy tickets online two days ago. pretty much, when we were in the queue, they stopped and said, like, your queue s been paused. reporter: swift hasn t toured since 2018, so and in had reached a fever pitch. late today ticketmaster blamed the cancellation on extraordinarily high demand on ticketing systems and insufficient remaining ticket inventory to meet the demand. earlier in the day ticketmaster s parent company said swift s unmatched popularity and a pre-sale opportunity overloaded the system. we had 14 million people hit the site including botts. reporter: ticketmaster and brokenhearted fans known wifte .