Market and economic forces have created a scenario where franchised car dealerships' savvy aftersales departments are looking outside their traditional zero-to-three-year-old vehicle bread and butter.
Suzuki GB director of Automobile Dale Wyatt has told car retailers that it is time to stop the back-slapping and start planning ahead with a “recessionary mindset” to succeed in a cost-of-living crisis.
Steven Eagell Group chief executive Steven Eagell has told AM how his role in the AM100 car retail business recruits “better than me” to ensure it has the skill set to succeed.