lost and what we make of our lives. outside shanksville, pennsylvania, passengers and crew who were onboard flight 93. there were a series of hushed and hurried phone calls. these people learned the true nature of the hijacker s mission, armed with this information the passengers did the most american of things. they took a vote. they voted to fight back no matter the cost. they knew what they had to do. good day. i m andrea mitchell in washington. let s go now to lower manhattan to the site of the ne9/11 memorial. nbc s ron mott is there. ron, it never gets any easier,