Opinion: To enhance the actual experience of constituents and effect meaningful change, it’s essential to understand the federal customer’s journey and pain points.
Lawmakers propose establishing new CX lead at OMB focustechnica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from focustechnica.com Daily Mail and Mail on Sunday newspapers.
The Improving Government Services Act would require agencies to develop plans to implement private-sector customer experience best practices into how th.