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Role Of Customer Experience In Implementing Digital Transformation
Ever-changing expectations of tech-savvy customers compel companies to change their business models. Digital transformation solutions can assist companies to achieve this goal and enable them to adapt to market trends swiftly. Simply put, it is the customer experience that drives digital transformation in the corporate world. Let’s dig deep into this topic.
As per the research from IDC, two-thirds of the Global 2000 companies CEOs are going to shift their focus from traditional business strategies to digital strategies to improve the customer experience. The customer-first policy remains at the center stage for embracing digital transformation in companies, and we will see the radical changes in businesses over the period as the net global spending on digital transformation is expected to cross $2 trillion by 2022.