technician. listen to her on the phone with 9/11 how she handled the situation. play this. oh, my god, i m on 3rd avenue at the railroad tracks, somebody just tried to jump on the train and severed her leg. she is awake, she is very, very, very, pale. how old are you honey? she s 17-years-old. what is your name? her name is anna. reporter: her friends again were trying to help her and the emergency room technicians, the nurse is trying to both talk to the dispatcher and control the scene. again, it s hard to listen to, but play the second part of th this. don t pick her up you guys. what part of her leg was amputated at the ankle, at the knee. one is mid thigh at the left side i m sorry, i m sorry, reporter: again that was the first time the girl had heard that she was have very bad