Looking at the many predictions for IT in 2021 currently doing the rounds, high-level themes that emerge include: continuing widespread remote working and online collaboration; renewed focus on customer experience (Cx) and employee experience (Ex); accelerated adoption, and wider geographical distribution, of cloud services; further developments in artificial intelligence (AI) and machine learning (ML); and greater emphasis on cybersecurity and business resilience.
SEE: (TechRepublic)
With the (very) welcome advent of COVID-19 vaccines in December 2020, it s a good time to look forward to the working practices that will evolve in this environment in 2021 and specifically, the devices and services that will make life productive for remote workers.