devastation. an advisor to president zelenskyy says 2,500 civilians have died here. hundreds of thousands remain trapped out food or power. a local official says it is so bad people are melting snow just to have water to drink. john is a volunteer director with the charity, ukrainian education platform, and he s joining us now. john, thanks for taking time with us. who exactly are you helping right now, and what condition are people in when they reach you or you reach them? ana, thank you for having me on. we re helping the idps objr the internally displaced people from the war zones to get to pliaces of safety, so basically, what we provide are services in municipalities, in the safe areas, where people can go for temporary accommodations, which we provide for, and then to move on either further to western ukraine in cities like lviv or