Dax 40 futures have risen into technical bull market territory after rising 20% from last month’s low. With China’s reopening fueling optimism, Infineon led gains.
Vulnerability is a driving factor behind many human interactions, and business dealings are no exception.
The unique circumstances brought about by the Covid-19 pandemic have resulted in a significant increase in the number of customers who are experiencing crisis and vulnerability. As such, it’s more important than ever for organisations to develop strategies for understanding customer vulnerability, gain and act on insights related to customer vulnerability, identify vulnerable customers, and empower employees to manage relationships with vulnerable customers effectively.
A company’s interactions with vulnerable customers provide a source of valuable insights that can enable organisations to increase empathy in customer interactions and transform business outcomes and performance.