Many youngsters don’t know the “Shave and a haircut? Two bits!” knock, or musical notes. Some things are timeless, like British Prime Ministers coming and going, and like what happens to certain lenders and investors when rates go up and credit spreads widen out. And we were reminded, in the cases of FHA, VA, Fannie, and Freddie, why some level of government interaction is good as “Sprout is out” was making the rounds yesterday. Sprout, which made a name for itself in non-Agency TPO activity in correspondent, wholesale, and retail channels, shut down. Unfortunately, it is not the first, won’t be the last. In this case, Sprout President Shea Pallante held a companywide phone call. (Word has it that Sprout’s entire correspondent team was let go and moved over to Oaktree Funding Corp. Those impacted can always post their resume for free here, and anyone can view them for several months for a nominal fee.) One industry vet wrote to me saying
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As servicing rights continue to be sold, and residential lender layoffs are rampant, here’s a quick reminder that anyone displaced can post their resume for free here; employers can view all resumes for a flat $75 for several months. Today I am passing through Chicago to the Indiana MBA conference. Unfortunately Chicago has the dubious distinction of being on the List of Top 10 Metro Areas where home prices are down the most. (Toledo, Rochester, and Detroit make up the top three.) Did you know that in 2020, there were the most first-time home buyers ever in history at 2.38 million? Interestingly the average age for a first-time homebuyer is 36 years old. What kind of customer experience are lenders offering these borrowers? In turbulent times like these, employees’ eyes and ears are tuned into what their leadership says and does. Research consistently shows that a focus on the employee experience (EX) and employee engagement results in higher revenues and productivity, be
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