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Icontact Bpo News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Call centre industry rings up rands as it creates work

Challenges aside, demand for offshore support from internationals is rising, with the sector targeting up to 50,000 employees in the next two years.

South africaSunday timesComment policyIcontact bpoClinton cohenGlobal business servicesTraci freemanBusiness process enabling south africaProgrammed process outsourcingSouth african gbsOffshore bpo confidence indexTennille bellCall centresReaking newsSunday timesHe times

South Africa s BPO sector surges ahead, with CX and customer service leading the charge - Brazil Business Today

South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing contender

South africaUnited statesUnited kingdomCape townWestern capeSouth africanVirgin atlanticClinton cohenData management servicesAfrica nationalCustomer support administrationBritish gasDigital channel contact centreGlobal front officeOffice processingAlefbet holdings

International Provider Chooses South Africa for its Customer Service Outsourcing Needs

iContact BPO, a leading Business Process Outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation

Cape townWestern capeSouth africaUnited statesUnited kingdomTariq alinurClinton cohenAmerican telecommunicationsAlefbet holdingsBusiness process outsourcingNorth american telecommunicationsIcontact bpo

The Great Resignation sees South African BPO providers stepping in to fill the gap

The Great Resignation has seen more than 4.53 million Americans leave their jobs as at the end of November 2021 according to a JOLTS report.

South africaUnited statesUnited kingdomSouth africansSouth africanClinton cohenContact centre skillsUs department of labourGreat resignationEnglish speaking south africansCentre skillsEmerged marketsIcontact bpo

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