Too often, companies try to implement digital transformations without involving the people who will be doing the work. And that’s a recipe for failure.
The Key Principles of Governance in the Digital Workplace cmswire.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from cmswire.com Daily Mail and Mail on Sunday newspapers.
PHOTO:
Viktor Kiryanov
No-code and low-code tools don t just let everyday citizen developers bypass having to learn how to code a product into existence, they bypass the gatekeepers who have traditionally stood between tech products and the companies that use them.
What does this mean for IT? That itâs losing control. Depending on who you ask, this is either a good thing or a bad thing. Hereâs a brief breakdown of these two perspectives, followed by three new guardrails companies can put in place as the traditional barriers to technologyâs entry break down.
IT Prioritizes Governance, Security and Clean Data
PHOTO:
Bruno Nascimento
Companies are no longer competing only with businesses in their wheelhouse. They are competing with every experience that customers have during their daily lives. The abundance of digitally-native businesses are conditioning consumers to expect faster, simpler and more intuitive experiences, self-service and personalized interactions, and even anticipating and responding to needs before consumers even recognize them.
While traditional businesses have been taking continuous steps toward digital customer interaction, the need to accelerate changed almost overnight with the onset of the COVID-19 pandemic. Consumers quickly became comfortable living with digital interactions because they had no other choice. Months later, many have come to realize they like digital interactions every bit as much, and sometimes better than what they experienced before. That has only served to increase the challenge of keeping up with customer expectations.