After nearly two years of KPRC 2 Investigates DRAINED series exposing failures at the Houston Water Department, Mayor John Whitmire is announcing major changes.
Whitmire said before he outlines his proposed plan to fix the water bill problem, he wants to make sure it’s the right fit for residents who are demanding a solution.
The agenda item proposed by Carolyn Evans-Shabazz, Mary Nan Huffman and Amy Peck is currently under review by the city's legal department before it can be placed on a future council agenda. If approved, it would decrease the timeframe the public works department has to correct erroneous water bills, unless it's in the customer's favor.
Some water customers in the City of Houston say when they turn on their water, they get only a trickle. Low water pressure is ‘DRAINING’ many of you from downtown to Garden Oaks to southwest Houston. Investigator Amy Davis is getting answers about what the city is doing about it.