the bullets were flying, 33 to be exact. you stayed calm, stayed focused, and you saved lives. i was shouting to the people, get on the train. reporter: among those being hailed as heroes, train operator david artis, who sprang into action as frantic passengers spilled out of a smoke-filled subway car. i see them covered with blood, so of course there s fear. but then i had to get the passengers to safety. reporter: police arrested 62-year-old frank james after nearly 30 hours and a flood of phone tips. i almost couldn t believe it, that that was really him. reporter: while on a class trip, jack griffin snapped these photos and called police after spotting the alleged gunman sitting on a bench, hiding in plain sight. this is the leg i got hot in. reporter: houari benkada, now recovering at home, said he sat right next to the shooter.
Houari Benkada was fasting for Ramadan and had woken up for a pre-dawn meal with his mother before setting off for work at the New Yorker Hotel. He is recovering from a gunshot wound.