As we emerge from a tumultuous year of lockdowns and traveler uncertainty, hotels have in many ways been given a carte blanche to relaunch their rooms product, their restaurants, their spas and any their revenue generating services.
A new year means a new mindset. And 2021 will be an interesting period as the entire hospitality sector looks for a fresh start. But where to begin? The obvious answer is that hospitality will always depend on its people, and so you must do your best to inspire your teams to keep learning and keep finding those bold new ideas to advance the organization.