After years of working in restaurants, Ryan Viator and Sean Weeks founded Buns Burgers with a goal to ensure their employees' needs were centered in the structure of the business.
Article - Employee Engagement: The Method Behind Hospitality Success - Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs. The contrast is stark, and it underscores a fundamental truth about hospitality - employee engagement and customer experience are powerfully intertwined.
Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs. The contrast is stark, and it underscores a fundamental truth about hospitality – employee engagement and customer experience are powerfully intertwined.