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Off The Menu: Smaller menus, staff, and more carryout may become enduring parts of restaurant landscape
Updated Feb 20, 2021;
Much has changed in the restaurant industry over the past 12 months, and a question on the minds of most top executives in the business is the extent to which those changes will turn out to be lasting. Consumers have reacted to the pandemic by embracing third party delivery, curbside pickup, and family meals as substitutes for the traditional dining experience, and many who run restaurant companies are betting that changes in consumer behavior are going to linger long after the pandemic subsides.