Case management tool will make it easier for students and others to get the support they need By Hub staff report / Published Dec 15, 2020
Johns Hopkins University has created a new system for students, prospective students, parents, and others to submit requests for assistance with course registration, financial aid, and student accounts, an important first step as the university moves toward a shared student services organization.
The new case management system developed by University Information Systems as part of the Student Services Excellence Initiative will make it easier for users to get the support they need quickly and easily. Rather than calling or emailing various offices or departments to ask questions or resolve issues, students can submit a request.