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Kiwi researchers study 134 consumer contracts, find unfair terms in every single one

Kiwi researchers study 134 consumer contracts, find unfair terms in every single one Newshub 15/12/2020 The Conversation © Video - Newshub; Image - Getty Watch: Consumer New Zealand wants accommodation websites Airbnb and Bachcare taken to court over their unfair cancellation policies. The last time you used a car parking building and paid for the service online, did you pause to read the terms and conditions? If not, you might be surprised to find the car park operator could have the right to remove your vehicle without having to give any reason and would not be obliged to refund any charges you ve paid.

NZ businesses are still including potentially unfair terms in their general contracts — consumers deserve better

The last time you used a car parking building and paid for the service online, did you pause to read the terms and conditions? If not, you might be surprised to find the car park operator could have the right to remove your vehicle without having to give any reason and would not be obliged to refund any charges you’ve paid. This is just one example of commercial terms identified as potentially unfair in a new study by Te Herenga Waka Victoria University of Wellington in association with the Ministry of Business, Innovation and Employment. The study compared contracts from 2015 and 2018 (the latest available data) to assess whether businesses are revising their contracts to remove “potentially unfair terms” in line with changes to the Fair Trading Act introduced in 2015.

Unfair terms and conditions still stinging consumers

Mitchell Griest/Unsplash You might be surprised to find the car park operator could have the right to remove your vehicle without having to give any reason and would not be obliged to refund any charges you’ve paid. ANALYSIS: The last time you used a car-parking building and paid for the service online, did you pause to read the terms and conditions? If not, you might be surprised to find the car park operator could have the right to remove your vehicle without having to give any reason and would not be obliged to refund any charges you’ve paid.

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