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Las Vegas resident Ryan Pulliam had a great time during his Fourth of July weekend getaway, soaking up the sun on a California beach with his 4-year-old son, Reid.
But the state of their room at the Hotel del Coronado, a Hilton Worldwide Holdings Inc. beach resort, could be disappointing at times, he said.
Hilton recently changed its housekeeping policy to an opt-in model, which meant that for the latter part of his stay Pulliam would return to a room with no clean towels, a disheveled bed and sandy floors. He had requested housekeeping the second day of the trip but canceled the request later that day so his son could take a nap undisturbed.