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Better Workforce Management Improves Ecommerce Fulfillment
December 23, 2020
The COVID 19 pandemic has forced a lot of changes, including increased demands on human resources in ecommerce fulfillment centers – calling for improved workforce management. According to Amazon, orders from small-to-medium-sized businesses went up by 60% in 2020, its biggest year yet. 3P sellers now make up nearly 55% of sales on Amazon’s marketplace.
Those are a lot of orders for staff to receive, process, pack, pick, ship and deliver to customers on time. It is not farfetched to say that the success of any ecommerce fulfillment operation will come down to human resources and how well they are managed.