Research Provides Retailers With Roadmap to Post-Pandemic Growth Latest data from Manhattan Associates and Incisiv study finds fulfillment margins and frictionless customer experience top of mind for retail executives
March 04, 2021 08:10 ET | Source: Manhattan Associates, Inc. Manhattan Associates, Inc. Atlanta, Georgia, UNITED STATES
ATLANTA, March 04, 2021 (GLOBE NEWSWIRE) The dramatic increase in ecommerce volume triggered by the pandemic has had an accompanying impact on retailers abilities to provide profitable new forms of order fulfillment, such as buy online pickup in-store (BOPIS), ship-from-store, and curbside pickup, according to the latest report from Incisiv, commissioned by Manhattan Associates Inc. (NASDAQ: MANH).
Data revealed that the pandemic triggered a five-fold increase in ecommerce volume in 2020 compared to the same period in 2019. Amid the significant shift to online stores, many reta