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In the first of 3 exclusive excerpts from her new book Delivering the Visitor Experience, Rachel Mackay talks Creating the Visitor Experience

United kingdomMel oakleyRachel mackayGroup for educationScotland jute museumNational council for voluntary organisationsUnforgettable visitor experience at your museumNational council for volunteering organisationsHeritage volunteering groupDundee heritageDundee heritage trustAssociation of independent museumsVisitor experienceVerdant worksHistoric englandIndependent museums