are concerned that additional pay environment has become normalised. that is our point. we are nine months into this and we are calling on government and the unions to sit down and negotiate. when you are sitting around the negotiating table, the ability to find a way forward is there. table, the ability to find a way forward is there. thank you very much. thousands of people on universal credit are having money deducted by utility companies to pay their bills, despite a legal case that challenged the policy. anyone on old style benefits must give consent but it isn t required from those on universal credit. the department for work and pensions insists the policy strikes a fair balance. phil mackie reports. helen simpson keeps a close eye on her utilities, after a nightmare four years caused by a faulty meter. it caused her bills to rocket. no one would listen to her and, before she knew it, things got worse. the utility company started taking over £80 a month out of her benefits w
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