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to speak to the media, so we ve changed his name and voice. at one point, we hit more than 500 waiting calls. we were overwhelmed. it s exhausting, it really is. it s really upsetting. the healthcare safety watchdog says pressure like that has caused nhs staff significant distress over the last year. call handlers told investigators it was common to worry how many are we going to kill?, because they were not always able to send ambulances quickly. it s so deflating, especially for those really critical calls where they re screaming to get an ambulance. you just don t have the heart to tell them there s nothing available. i ve seen colleagues try to calm someone down and apologise for the wait time, only to be hit with a wall of abuse. i ve seen colleagues cry after those calls. the investigation also found strong links between the wellbeing of nhs staff and patient safety. anxiety, stress and depression are the most common reason for staff sickness in the health service,

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