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Source: Health Quality and Safety Commission
A recent survey about the impact of COVID-19 on people’s access to health care found nearly all patients wanted same-day appointments for urgent issues.
The survey of approximately 25,000 people was carried out in June 2020 by the Health Quality & Safety Commission (the Commission), with primary health organisations (PHOs). Its goal was to understand people’s experience of accessing health care during and after the COVID-19 lockdown.
‘We wanted to find out, for example, who delayed or deferred care during lockdown, why and what they did instead?’ says Dr Marcia Walker, member of the Patient Experience of Care Governance Group.