7 that had access to selfservice decided to send us a piece of paper instead. So not too bad. Last year, when our pilot, when we did about those numbers i mentioned earlier about 12,000 or so, when our first rollout. I think adherence was about 20 . Compared to todays 24 . So on slide 6, i think some of the things that helped us have success and the lower number of phone calls as well as e benefits is our outreach. Back in september, i told you we did improvements to our communication and i think it showed based on the feedback i got from the staff that speak to the members enough, that they were understanding our guides better. We did a lot of work on the inside improving on the graphic look, making it easier to read. In many cases, it worked on the copy without changing top of the actual meaning. I think this was a success too. Its the first time we were able to demonstrate that our communications improved the open enrollment experience. On the next page, continuing with outreach, ju
Apparently now they have a weighting system, but why didnt they send out an email about it. I have to hear the only reason i heard about it, because my friends not in kaiser got them. So i started asking, you know, just by chance, my doctor told me to come when he got it to see him. And they didnt have any. Then i found out there is a waiting list. I dont know how long the waiting list is. And you know, there are other things. Try calling durable equipment sometime and waiting on the phone for 45 minutes or a half hour. The other thing, my doctor ive seen for 30 years is cutting back. And the only reason i knew, because i was in to see him, but when you go online to make an appointment, you dont get him, you get apparently hes training the new doctor why doesnt kaiser send out an email saying he is retiring and you can see this other doctor, instead of looking online. If i went online, would have started calling up and saying why cant i see my doctor ive seen for 30 years . You know, k
And what is happening to them . A small fraction of them, i would bet, 5 of them make rounds in the hospital, on their own time to see their patients during hospitalization, by may be brief of longer. I understand the model, butt system but the system doesnt really encourage that and all of a sudden, the primary sort of gets handed a patient on discharge and sometimes the hospitals, they institute a program where the hospital called the patient a week later to see how theyre doing, but after that, the hospital was out of the picture. Assumption was the primary care, but they have, as in every health care system, not just kaiser, they have their hands fall just dealing with walkins that dont have insurance that day [laughter]. I want to make sure and i think this is your understanding, that the presentation wasnt about complex Care Management just in the obgyn setting. I know that, yeah. Its across all areas. I know in the discussions weve had in working on all of this, there has been a
Familiar with the alliance, we are a Nonpartisan Organization that is dedicated to convening and educating the Health Policy community through a balanced exchange of evidence. We are so thankful to bill pierce for supporting the alliance and putting on this series and with that support we have had the privilege of hosting many esteemed guests and Panel Discussions over the past couple of years including Joseph Grogan who im honored to welcome back today. I believe you have the distinction of being our first repeat guest. He joined us about a year ago when he was an associate director at omb and so we look forward to hearing about your new role and Health Care Priorities as the director of the Domestic Policy Council. Thank you for being here again, mr. Grogan. Thank you to all of you for being here and with that i will turn it over to bill to get us started. Thank you, kathryn. Welcome everybody, welcome on behalf of apco where with along with the alliance we think these are important
You know. Its. Were live this morning for the alliance of Health Policy where trumps domestic policy director joe grogan will be talking about the Administrations Health Care policy. Live coverage here on cspan2. Were a Nonpartisan Organization convening the Health Policy through a balanced exchange of evidence and were see thankful to bill pierce and Apco Worldwide for putting on the series and with that support weve had the privilege are hosting many esteemed guests and Panel Discussions over the past years, including Joseph Grogan who im honored to welcome back today. I believe you have the distinction of being our first repeat guest. He joined us about a year ago when he was an associate director at omb so we look forward to hearing about your new role and Health Care Priorities as the director of the Domestic Policy Council. So thank you for being here again, mr. Grogan, and thank you for you being here and ill turn it over to bill to get it started. Threw, and welcome on behalf o