Record most strongly my personal apology and sympathies with all Sub Postmaster is, their families and those affected by this as we get into the conversation, there will be an opportunity for me to elaborate, but i felt that was important for me to say upfront. It but i felt that was important for me to say upfront to say upfront. It was the term ern adam crozier to say upfront. It was the term ern adam crozier to to say upfront. It was the term ern adam crozier to give to say upfront. It was the term ern adam crozier to give evidence. To say upfront. It was the term ern| adam crozier to give evidence. The whole company, because of what we inherited, whole company, because of what we inherited, effectively on the royal mail side inherited, effectively on the royal mail side that had not been invested in for mail side that had not been invested in for a mail side that had not been invested in for a decade, had not hit its quality in for a decade, had not hit its quality of in for a deca