The Tigray Region toll-free call center 6244 was relaunched in Mekelle on April 29, 2021 in an event officiated by the Head of Tigray Regional Health Bureau and in the presence of health partners, representatives of Ethio Telecom in Tigray, newly deployed staff of the call center, representatives of regional media and World Health Organization (WHO) staff.
Before discontinuing operations in November 2020, the call center had been receiving an average of 20,000 calls per week from individuals seeking COVID-19 related information. The reactivated call center will have an expanded scope and will provide health information on a wide range of health issues ranging from COVID-19 to diseases such as malaria, measles, cholera and meningitis. The same hotline will also provide confidential counseling and referral service to victims of sexual and gender-based violence (SGBV). In addition to these services, the toll-free call center will play a role in strengthening event-based surveillance
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