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Observe.AI And Microsoft Team Up To Redefine Customer Experience With Contact Center AI SAN FRANCISCO (BUSINESS WIRE) Observe.AI, a leader in Contact Center AI, today announced that they will be working with Microsoft to bring the power of automation and AI to enhance customer experiences, improve compliance, and boost agent performance. Enterprise customers can purchase Observe.AI’s Contact Center AI solution today on Microsoft’s Azure Marketplace and on AppSource. Contact centers have a wealth of data that can improve the overall quality of the customer experience. Unfortunately, data capture and evaluation workflow problems have prevented many organizations from getting full visibility into customer-agent interactions and making agent performance enhancements at scale. Observe.AI is a Contact Center AI solution that analyzes 100 percent of voice and chat interactions, extracts actionable sentiment insights, and automates evaluation workflows. Leveraging Observe.AI and Micr

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