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How Does Cloud Computing Help Call Center Agents?
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25 May 2021, 23:24 GMT+10
Ever since the technology took the world by storm, it has become the need of the hour to embrace it. That s simply because technology facilitates hassle-free operations. Today, it has become important for businesses to optimize their existing IT infrastructure and offer a seamless customer experience by deploying technology.
The call center is one such industry that directly deals with the grievances of customers. Hence, it is essential for the industry to evolve with the evolving needs of the customers. However, a large portion of the industry is still glued to conventional on-premise solutions, making it a tedious process to maintain customer data.