The weekend getaway, slated for Sept. 3-7, 2020, was officially canceled on Aug. 28. But fans’ requests for refunds began long before that date, when the coronavirus pandemic prevented everyone from traveling.
“Everyone who is requesting a refund, who has paid money for this trip for 2020 should be entitled to a refund,” said Gail Shakir, who paid $2,506 for the weekend getaway.
After all, an email from Sand & Soul organizers dated April 2, 2020, stated: “In the unlikely case that the event has to be cancelled due to COVID-19, we will be alerting you all no later than 60 days prior to the event, and at that time all payments made into your Sand & Soul Account for room packages, excursions, event tickets and upgrades will be refunded to your original form of payment.”