how do you calm them down when you yourself are going through this chaotic situation? you have to be clear in your orders. the initial 50 people did not want to come to us. they were fearful. and they were in the back hallway area. and that actually heightened my concern and my fear that potentially the suspects were in that hallway holding them hostage and waiting for us to enter into the hallway. we had to tell them several times come to us, come to us. and ultimately they did. and once that first person took the motions forward, it opened the floodgates and everybody wanted to come and get away from that as quickly as possible. we can t panic in those situations. these people have dealt with enough. the last thing they need to see is their police officers panicking. was it silent in there? or did you hear screams? it was extremely loud. the fire alarms were going off. there were people who were obviously injured and obviously in great amounts of pain. that was eviden