The department is also waiting to hear back about a Federal Emergency Management Agency (FEMA) SAFER (Staffing for Adequate Fire and Emergency Response) grant that would allow it to bring in three additional firefighters, bringing staffing levels for each shift up to six.
Wanting a little more of a look behind the veil, so to speak, when it comes to what dispatchers deal with when answering 9-1-1 calls, we reached out to one directly.