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Wayfair, La-Z-Boy and other furniture companies report booming demand But delays persist

Wayfair, La-Z-Boy and other furniture companies report booming demand But delays persist
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QVC launches livestream shopping channel on YouTube TV

Dive Brief: QVC debuted on YouTube TV, making it the only livestream shopping channel on the space, according to a company announcement emailed to Retail Dive on Tuesday. Counting the recent launch, QVC is now accessible on live TV subscription streaming services with a combined total of 8 million subscribers. This includes the shopping network s release on Hulu + Live TV and AT&T TV. The release is part of an extensive collaboration on YouTube platforms as the multiplatform retailer attempts to expand its reach across different media and e-commerce channels like mobile apps, social media and digital over-the-air networks, according to the release.

The pandemic made grocery stores winners and department stores losers

REUTERS/Brendan McDermid This story is available exclusively to Insider subscribers. Become an Insider and start reading now. 2020 exposed the cracks in many retailers businesses and left the industry divided into camps of winners and losers. While big-box and grocery stores have thrived, apparel and department stores have suffered.  But, retail experts say there are opportunities for struggling stores to turn things around with improved customer service and omnichannel capabilities. 2020, more so than years before it, created a major gap between the winners and losers of the retail sector.  On one side lie the grocery and big-box stores that were deemed essential retail and permitted to stay open during the lockdowns of the spring and summer. 

BOPIS helps retailers win the pandemic, but it can be difficult

And once those deadlines were close or had already passed, retailers changed tactics. Shoppers started to see notices on retailers websites pushing shoppers to either use curbside pickup or buy-online-pickup-in-store, or BOPIS, as it s known in the retail industry.  Tim Rogers, senior vice president and global general manager at adtech company Criteo, told Business Insider that retailers highlighting all the shopping options available will build customer loyalty with these last-minute shoppers who have missed the deadlines for online orders. He pointed to the enormous increase in e-commerce activity this year as a factor that threatens to choke the supply chain. The COVID-19 pandemic has accelerated the rise of e-commerce, with eMarketer analysts estimating that US online sales will reach $794.5 billion in 2020, a year-over-year increase of 32.4%.

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