Online shopping growth, COVID, sparks jump in store returns
Returns have their own costs
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ALBANY The time-honored post-Christmas rush of gift returns is growing larger, but you might not know it by visiting your favorite mall or department store.
You would see it, though, if you stopped by Corner Gateway, a family-run printing/shipping business in Slingerlands. Our whole storage room was filled to the brim, Project Manager Greg Eberle said of the volume of packages they had leading up to Christmas. And after the holidays, they were still getting lots of boxes that people dropped off in order to return unwanted gifts or other items that had come via the postal service, Amazon delivery, UPS or other shippers.