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Required fields PPL Electric Utilities residential customers continue to give their power company s performance high marks. J.D. Power recently announced that PPL won the residential customer satisfaction award for large electric utilities in the eastern United States for the ninth year in a row. With the latest award, PPL has landed the top spot among large electric utilities in this region for 17 of the 22 years that J.D. Power has been conducting its electric utility residential customer satisfaction study. This award reflects the dedication of customer-centric employees and the great customers we have the opportunity and privilege to serve, said PPL Electric Utilities President Greg Dudkin. We ll continue to work hard to improve our service. There s no standing still.