THE COVID-19 PANDEMIC CHANGED CUSTOMER SERVICE, AND one of the biggest changes is that customers have higher expectations. Companies that fail to meet them will quickly feel the fallout; one report shows that nearly three-fourths of shoppers will abandon a brand after three or fewer negative experiences. Now more than ever, customers desire seamless and
THE COVID-19 PANDEMIC CHANGED CUSTOMER SERVICE, AND one of the biggest changes is that customers have higher expectations. Companies that fail to meet them will quickly feel the fallout; one report shows that nearly three-fourths of shoppers will abandon a brand after three or fewer negative experiences. Now, more than ever, customers desire seamless and
HOW TO MEET HIGHER CUSTOMER EXPECTATIONS THE COVID-19 PANDEMIC CHANGED CUSTOMER SERVICE, AND one of the biggest changes is that customers have higher expectations. Companies that fail to meet them will quickly feel the fallout; one report shows that nearly three-fourths of shoppers will abandon a brand after three or fewer negative experiences. Now more
I-Connect007 Editor’s Choice: Five Must-Reads for the Week
There was a lot going on in the industry this week, and most of it happened at the virtual IPC APEX EXPO. Sure, it wasn’t the same as being in San Diego, but the show went pretty well, especially for a first-time event. There were a few technical snafus, but the IPC technical staff was responsive and took care of most of the issues right away. As I said a few months ago, how would you like to be in trade show management during a pandemic?
So, without further ado, here are my top five stories from the past week.